FAQ

Sustainable production matters to us - we keep our stock lean and produce in small batches as orders come in, which is why processing takes a little extra time. Every piece also goes through a quality check before it heads your way. That takes 1 to 3 business days, up to 5 during peak periods. We share this because transparency matters to us. Your estimated delivery date is shown at checkout and includes both production and shipping.

Germany: 2 to 5 business days

We're currently shipping within Germany only. Everywhere else is coming soon - the Den will be the first to know when it kicks off.

Delivery times are estimates and may vary due to external factors.

Once your piece goes into production, we can no longer step in. If you're quick: get in touch right after ordering, and we'll see what's still possible.

Yes. You'll get a confirmation when your order comes in, an update once it goes into production, and a tracking link by email as soon as your parcel is on its way.

Not yet. We're currently shipping within Germany only. Switzerland, Austria, and everywhere else is on the way - we're working on it, and the Den will hear about it first when it goes live.

That can happen. You'll get an individual tracking link for each parcel. No need to worry if only part of your order shows up first - the rest is on its way.

Regular, true-to-size fit. Not tight, not a tent. Good weight, comfortable on the skin. The exact fit for each piece is shown on the product page.

We start at S and go up to at least 3XL, with some pieces going all the way to 5XL. Because we don't stop at XL. The available sizes for each product are shown on the product page.

Every product has a size chart with measurements in cm. If you're between two sizes, go a size up. The pieces have a bit of room. You'll find the full chart on our Size Guide.

Freshly produced pieces sometimes carry a slight scent. That's just part of production, totally harmless, and gone after the first wash. One spin in the machine and it's done.

We use high-quality materials with a good weight, durable colour, and a comfortable feel. The exact materials for each piece are listed on the product page.

Wash inside out, max 30 to 40 degrees, no high heat in the dryer, don't iron directly on the print. That keeps the print looking fresh for longer. Full care instructions are on the label.

Sustainable production matters to us - we keep our stock lean and produce in small batches as orders come in, which is why processing takes a little extra time. Every piece also goes through a quality check before it heads your way. It keeps quality high and waste low - nothing ends up where it shouldn't. What arrives at your door is yours from the start.

You have a statutory right of withdrawal of 14 days from receipt, no reason needed. Return shipping costs are on you in that case. Please get in touch with us first before sending anything back - we'll figure out the best solution together. Full details on your right of withdrawal can be found here.

Use our return request form. Have your order number ready - you'll find it in your order confirmation. We'll respond within 2 business days with next steps. We can't accept returns sent back without prior approval.

The same condition it arrived in. Unworn, unwashed, tags attached, original packaging. If it doesn't meet that, we can't take it back.

Once your return arrives and has been checked, we'll refund you within 5 business days to your original payment method. Depending on your bank, it might take a little longer to show up. If nothing's arrived 10 business days after our confirmation, just reach out via our contact form.

We don't offer direct exchanges. If you'd like a different size or item, we're happy to issue store credit for the returned piece. You can then place a new order.

We'll sort that out, no question asked. Get in touch via our contact form within 30 days of receiving your order with your order number and a photo of the issue. We'll send a replacement or refund as quickly as possible.

If it's taking noticeably longer than indicated, get in touch via our contact form within 30 days of your estimated delivery date. We'll look into it right away.

We stand behind our quality. Your statutory warranty rights under German law apply to defects present at the time of delivery, for a period of 2 years.

Scruffy Cub is a community-driven lifestyle brand for Bears, Cubs, Otters, and Chubs - and everyone who feels at home among them. Wear it to feel good, look good, and maybe catch someone's eye while you're at it. The pieces are just the icebreaker - the community is what it's really about.

The Den is the inner circle behind Scruffy Cub - our community. Members get early access to new drops, a voice in design decisions, and a direct line to give feedback that actually shapes what we build. Free to join, no spam ever - your data is always treated according to our privacy policy. Sign up by email or join our WhatsApp group.

Reach out. We're looking for people who live the brand, not just wear it. Best way is directly via Instagram @scruffycub.official or by email.